Privacy policy

Data Privacy Statement 

This Privacy Policy is made available to you in compliance with applicable laws, including the Information Technology Act, 2000 and relevant rules thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

The following information pertains to a children's clothing organization, henceforth referred to as Pilolo, that provides online retail sales of children's clothing. Our registered office is located at Sreedhara Textiles Private Limited,
SF:No:333, Door No:268, Godown No : 53, Avinashi Road, Tiruppur - 641602,
Tamil Nadu, India.

-. If any terms are undefined, please refer to the General Terms and Conditions on the pilolo.shop website. As a user/member (individual or company) of our website, you value your privacy and personal information usage. Please read our privacy policy carefully, as by using our website, domain, and services, you agree to accept and be subject to the practices and policies outlined in our privacy policy. Your use of our services acknowledges your acceptance of these policies. If you disagree with any of these terms, please do not use our website, domain, and/or services. Please be advised that this Privacy Policy is governed by Indian national laws and is subject to their exclusive jurisdiction.

1. What personal information do we collect from you and how?

Personal Information: Any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a corporate body, is capable of identifying such person.  

Sensitive Personal Data or Information: Sensitive personal data or information of a person means such personal information which consists of information relating to

1. password; 

2. financial information such as Bank account credit card, debit card, or other payment instrument details 

3. sexual orientation; 

4. Biometric information

5. any detail relating to the above clauses as provided to the corporate body for providing service 

6. Any information received under the above clauses by the body corporate for processing, stored, or processed under lawful contract or otherwise.

2. What personal information do we collect from you and how?

While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order consuming our online content or services, or participating in any event) require registration. We may use your contact information to send you offers based on your previous orders, preferences, and interests.

1.1 From visitors to our website

The organization logs non-personally identifiable information, which may include but is not limited to IP address, geographical data, the recorded activities on the website by the user that help in assessing its behavior, the minor details of the devices you use, and cookies. This data allows us to optimize our content, enhance your user experience, and provide better functionality to our website. 

1.2 From Registered Users/Members

The personally identifiable information that our database collects when you register on the website for events or membership, the following information is the data that you provide to us. Information we collect may include personal and sensitive information: your name, postal addresses, e-mail addresses, telephone numbers, and your IP address when you visit our Site.

This information is collected to provide our Services, but it will not be shared except as may be required as per applicable law. 

3. How do we use your Personal Information (If provided) 

We may use your Personal Information or Sensitive Personal Information (If the provision is consented with) for the following purposes:

1. To develop and improve the services on the website.

2. To contact you about your subscription to our products

3. For conducting our general business and operating purposes, such as the administration, management, and operation of the business, including user-user interaction and responding to requests;

4. To serve other purposes for which we provide specific notice at the time of collection and as otherwise authorized or for any other lawful purpose.

5. To make the payment process seamless, faster and smoother, your credit card details or bank account details is recorded subject to data retention expiry clause. We retain cardholder information, including name, address, expiry date, and last four digits, but not the actual card number. With your consent, we may store encrypted payment details on Payment Gateway Service Providers for convenient processing. 

6. To gather demographic information your IP address is also used to help us identify to attribute the local interest and also to help diagnose problems with our servers.

7. To assist sellers and business partners in handling and fulfilling orders; 

8. Enhancing customer experience; to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error. 

4. Is your Personal information secure? 

We use industry-standard measures to safeguard your sensitive data such as your credit card numbers or geo-location from unauthorized access, use, loss, destruction, or disclosure. The company adheres to the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other Applicable laws. While we have implemented appropriate security measure, we cannot be held responsible for security breaches or personal data disclosure beyond our control, including hacking, social engineering, cyber terrorism, espionage, or force majeure events.

Also, please be informed that do not collect any sensitive information which may involve information about an individual’s ethnicity, political, philosophical, religious beliefs, health, or sexual orientation.

5. Do we share your information?

We may share your personal information internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products they offer.

6. Will my information be passed on for Third Party Advertising

Please note that although this website may include links to external websites, including any payment gateways, we are not accountable for the privacy policies and practices of any linked site or the content found within those linked sites, and you agree and understand that you will bound by privacy policies and practices of such websites upon being redirected to any such websites.

7. Is my personal information and data retention secure?

We will retain any collected data for as long as it is necessary to support your use of the Services and for legitimate and necessary business purposes. These purposes include, but are not limited to, enhancing our Services, product matching, invitation for events/initiatives, email communication, addressing technical issues, and resolving disputes. 

Your personal data will be predominantly stored electronically. We may engage third parties to collect, store, and process your personal data, ensuring strict adherence to applicable laws.

In certain circumstances, we may be required to retain your personal data, even if you request its deletion. This is necessary to fulfil our legal obligations, resolve disputes, and enforce our agreements.

If you are a Registered User, please note that upon discontinuing your use of a Service, we may, unless legally restricted, delete all data provided or collected from you on our servers.

8. What about if your Policy changes?

From time-to-time, we may make changes to our privacy policy. We retain the right to amend this Policy or its terms and conditions relating to the Website and Services at any time, having the amended version of this policy becoming effective upon posting an updated version of this Agreement on the Website. You are required to check the website to check for any such prospective changes so be made.

9. What are your rights?

Unless restricted under applicable law, You have the right to:

1. Access (subject to payment of administrative fee if any), correct, or update your personal information.

2. Request the deletion of your information.

3. Object to the processing of your information.

4. Withdraw consent for receiving marketing communications and providing information.

5. File a grievance about the above process with our Grievance Officer mentioned below.